Returns and Exchanges

We do hope you are happy with your purchases from FURR Collective, however if for any reason you are not, pease email us at hello@furrcollective.co.za with your concern and we will get back to you. 

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return. 

Please ensure your return is properly packaged before returning it to us, we suggest using the box your order arrived in with the same fill we have used to send the order out. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. 

If you receive faulty or damaged goods, please contact us within 30 working days and we will arrange a replacement or refund for you.

Please note, we can only offer exchanges on items if they are defective or damaged. With the exception of faulty items, we are unable to reimburse postage costs. Once the order is returned to us and if approved, we will process a refund minus the original delivery cost plus £3.49 to cover the cost of return.

 

If you have any questions please email us hello@furrcollective.co.za