Terms and Conditions

TERMS & CONDITIONS
Last Updated: 24th November 2025

Welcome to FURR Collective (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website www.furrcollective.co.za (“Website”) and the purchase of our products. By accessing the Website or purchasing products from us, you agree to be bound by these Terms.

FURR Collective is licensed to be sold by Cosmetics Laboratories of South Africa.

  1. ABOUT US
    Business Name: FURR Collective
    Parent Company: Cosmetics Laboratories of South Africa
    Website: www.furrcollective.co.za
    Contact Email: hello@furrcollective.co.za
    Jurisdiction: Republic of South Africa

  1. USE OF THE WEBSITE
    You may use this Website for lawful purposes only. You agree not to:

  • Use the Website in any way that may damage, disable, or impair its functionality

  • Engage in unauthorised data mining, scraping, or harvesting

  • Attempt to gain unauthorised access to any part of the Website or related systems

There are no age restrictions for browsing or purchasing products on the Website.

  1. USER ACCOUNTS
    Users may create an account to streamline their purchasing experience. You agree to:

  • Provide accurate and complete information

  • Keep your login details secure

  • Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

  1. PRODUCTS & ORDERS
    We sell pet care products, including but not limited to pet shampoo and related items.
    By placing an order, you confirm that:

  • All information provided is accurate

  • You are authorised to use the payment method provided

  • You accept all applicable fees and charges

We reserve the right to limit quantities or refuse an order at our discretion.

  1. PRICES & PAYMENTS
    Prices are displayed in South African Rand (ZAR).
    Payments are processed through a secure third-party payment portal (final provider to be confirmed).

We are not responsible for payment processing errors or issues caused by third-party providers.

  1. SHIPPING
    Shipping methods, costs, and delivery times will be displayed during checkout.
    Delivery times are estimates and may vary. We are not liable for delays outside our control.

  1. RETURNS & REFUNDS
    We offer refunds under the following conditions:

  • Products must be unused, unopened, and in their original packaging; OR

  • Products must be returned due to a manufacturing fault

Customers must notify us within [X] days of receiving their order.
Return shipping instructions will be provided upon request.

  1. INTELLECTUAL PROPERTY
    All content on this Website — including text, images, branding, logos, product descriptions, and design — is the property of FURR Collective or its licensors.
    You may not copy, reproduce, distribute, or modify any content without our prior written consent.

  1. NO USER-GENERATED CONTENT
    Users cannot upload or post content on the Website.
    Any attempt to inject unauthorised content or code is prohibited.

  1. THIRD-PARTY SERVICES
    We may use third-party tools such as analytics services, payment processors, or integrations essential to operating the Website.
    These third-party services have their own terms, and we are not responsible for their actions or policies.

  1. LIMITATION OF LIABILITY
    To the fullest extent permitted by South African law, FURR Collective and Cosmetics Laboratories of South Africa are not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses due to Website downtime or technical issues

  • Misuse of our products or failure to follow instructions

All products should be used as directed.

  1. DISCLAIMER
    The Website and all content are provided “as is” without warranties of any kind, express or implied.
    We do not guarantee that the Website will always be available, error-free, or secure.

  1. PRIVACY
    Your use of the Website is also governed by our Privacy Policy.
    Please review it to understand how your data is collected, used, and protected.

  1. CHANGES TO THESE TERMS
    We may update these Terms at any time by posting the revised version on this page.
    Continued use of the Website constitutes acceptance of the updated Terms.

  1. GOVERNING LAW
    These Terms are governed by the laws of the Republic of South Africa.
    Any disputes shall be resolved in South African courts.

  1. CONTACT INFORMATION
    For questions regarding these Terms, please contact us at:
    Email: hello@furrcollective.co.za